Client Training Specialist

POSTING DATE: 9/22/2008

POSITION: Client Training Specialist

REPORTS TO: Implementation Manager

POSITION OBJECTIVE:

The primary role will be to facilitate introductory and ongoing training for all PCS clients on the use of all payroll and time & labor software products.  This would include developing training materials and enhancing existing materials as needed.

POSITION DUTIES & RESPONSIBILITIES:

• Facilitate face-to-face, classroom and web based training to clients on the use of PCS software applications including:
  • Millennium Payroll and Human resource
  • Payentry.com (web based payroll)
  • Time and Labor Applications (web based time and attendance)
• Evaluate training effectiveness and provide feedback.
• Troubleshoot client problems during and after training
• Maintain and create all necessary training materials and assist in documenting new client procedures.
• On an as-needed basis will also provide backup to our Client Account Managers by answering inbound customer calls and responding to customer concerns.
• Provide general support to the Implementation Manager and Conversion Specialist for the entire implementation process.

QUALIFICATIONS & SKILLS:

• Minimum 2 years experience in software and/or personnel training.
• Ability to coordinate and communicate with customers and co-workers at various levels of management both internally and externally.
• Flexible and adaptable to change
• Ability to work independently
• Have a professional appearance and demeanor
• Intermediate level knowledge of technology including web-based applications.
• Position includes a considerable amount of local travel and requires dependable transportation
• Working level knowledge of payroll concepts
• Millennium Software experience a plus
• Degree in communication, education or training preferred

Interested candidates should email their resume to jobs@pcspayroll.com